Call Center Staff
Video Player button

Enterprise Workforce Management Solutions, Since 1983

Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

20th Annual Pipkins User Group Conference

September 20-21 in Memphis, Tennessee


Peabody Memphis Logo Peabody Hotel Memphis Exterior

The Pipkins 2016 User Conference is being held on September 20-21, in Memphis, Tennessee, and it's being hosted by FedEx at the Peabody Hotel in the Heart of downtown Memphis.

For this our 20th Annual Pipkins User Group Conference, join us at one of the South's grandest hotels in the very birthplace of Rock 'n' Roll.

NEW! Attendees who participate in the SwiftPik training session during the User Group Conference will qualify for a credit that can be applied against their implementation and training fees for this new module.

Register Today! Early bird discount ends August 19th. Discounted hotel rate ends August 29th.

Click here for more information, the conference agenda, and registration form.

Pipkins' Products

Product: Vantage Point

Vantage Point

Comprehensive scheduling, forecasting, and planning functionality.

Learn More
Product: Web Access

WebAccess

The tools your agents and supervisors need to make the workday easier.

Learn More
Product: Dashboard

Dashboard

A ticker providing you with realtime info for single agents or entire centers.

Learn More
Product: Performance Management

Performance Management

Consolidate realtime performance data into custom formats for actionable results.

Learn More
Product: Smart Phone Access

 Mobile Access

View schedules, adherence info, and send information from anywhere.

Learn More
Product: Real Time Adherence

Real Time Adherence

View agents' schedules and adherence in Real-Time.

Learn More
Product: @Home Advantage

@Home Advantage

Effectively manage and schedule at home agents with this self-service scheduling tool.

Learn More
Product: Hosted

Hosted

Realtime visibility and automation without the high costs of our competitors.

Learn More

Powerful Differentiators that Establish Pipkins as an Industry Leader

One Database

Advanced Forecasting

Policies and Directives

At-Home Agent Suite

Pipkins' Press Releases, Articles, and White Papers

NEW! New Laws on Overtime and Contact Center Management

The right WFM solution can help you comply with the new laws on overtime that apply to exempt as well as hourly employees.


NEW! Enterprise WFM: Forecasting May Be at Its Core but Its Scope Is Much Broader

While accurate forecasting is at the core of today's best fully integrated Workforce Management solutions, a modern suite of enterprise-class WFM tools can and should do so much more to improve the efficiency and effectiveness of your contact center operations.


NEW! 11 Key Features In Any WFM Solution (Part 1 of 2)

When you are considering Workforce Management products and providers, there are 11 key features that should factor into your overall evaluation process. (Part 1 of 2)

Click here for more Articles from Pipkins


NEW! Pipkins Updating Its Look with a New Logo

Pipkins is revising its logo and corporate colors as part of an update to its corporate identity.

Click here for more Press Releases

Companies using Pipkins' Products

QVC FEDEX 1800 Flowers
Scottrade Kelly Services Scholastic
Twitter Facebook LinkedIn